Abigail Johnson

Even a small reduction in errors and rework can have a significant impact.

I'm a believer. I'm one of the few standing before you today from a large financial services company that has not given up on digital currencies.

No matter how senior you get in an organization, no matter how well you're perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.

I demand pretty aggressive goal setting and a commitment to measured progress towards those goals because I don't like surprises. I don't even like good surprises.

I was raised to believe that New England is the best place on the planet.

I like analyzing and managing large-scale transaction processing platforms, record-keeping administration, and brokerage trading services.

We set up a small bitcoin and ethereum mining operation... that miraculously now is actually making a lot of money.

Returns matter a lot. It's our capital.

Across the board, women are unhappy with our industry.

There's a time that may come in an organization where leading by influence is not enough. When things are not going the way they need to go, there's a time when one has to step up... to set the organization back on the right direction.

We at Fidelity view ourselves just as much a financial information processing company as an investment management firm. That may not be too newsworthy.

I am in a traditional financial services business - but we at Fidelity can see that the evolution of technology is setting our industry up for disruption. What if this technology could do for the transfer of value what the Internet did for the transfer of information?