Abigail Johnson

Lots of people will give you advice... and depending upon how well they know you, the advice might be valid or not so valid.

Change is something that is expected and, therefore, not resisted.

We need to come up with use cases for this technology that drive clear benefits for individuals and institutions - these are our customers. Too often we see bitcoin and blockchain technologies as solutions in search of a problem. We don't just need these systems to be technically better than the alternatives - we need them to be more user-friendly.

When computer systems cause errors, you can end up with The Dreaded NIGO - the 'not in good order' transaction.

Blockchain technology isn't just a more efficient way to settle securities. It will fundamentally change market structures, and maybe even the architecture of the Internet itself.

You have to think that the answer - and the right answer - for you and your organization might not be something that's been done before. And it's up to you to discover and work with your team to form and figure out how to do successfully.

I love this stuff - bitcoin, ethereum, blockchain technology - and what the future holds.

When everyone is running the machine, and it's all working, there's a tendency to look at the short term and focus on incremental opportunities and not look ahead to the really big opportunities.