Peter Drucker

Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.

Efficiency is doing things right; effectiveness is doing the right things.

My greatest strength as a consultant is to be ignorant and ask a few questions.

The most important thing in communication is hearing what isn't said.

Making good decisions is a crucial skill at every level.

The purpose of a business is to create a customer.

Management is doing things right; leadership is doing the right things.

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.

Most of what we call management consists of making it difficult for people to get their work done.

So much of what we call management consists in making it difficult for people to work.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.