Clara Shih

I believe that rather than it being a case of humans versus machines, the future of financial advice more likely lies somewhere in between, where human advisors leverage artificial intelligence and automation to become smarter and more efficient at doing their jobs.

Looking back at my first job, even when I was asked to do something seemingly menial, unglamorous, or very difficult, I always went all-in. In my most trying moments with managers I liked the least, I did not give up, complain, or slack off.

There is, in fact, nothing easy about being an entrepreneur.

Technologies and specific vendors may come and go, but massive cultural transformations and new kinds of relationships? Those don't go away.

In addition to replacing many jobs, automation will also transform other jobs. Professions involving high touch, personal relationships - such as clergy, dentists, and financial advisors, for instance - face the least risk of automation but will nevertheless be profoundly transformed.

The need for strong partners and employees persists throughout the life of a company, but it is especially important in the beginning.

My entire life, I have viewed every problem as an opportunity - I've had no choice.

If there can be three certain things in life, instead of two, it might be death, taxes, and data.

The immigrant experience had a profound effect on me. It taught me the importance of hard work and the value of being entrepreneurial.

As entrepreneurs, we must constantly dream and have the conviction and obsession to transform our dreams into reality - to create a future that never existed before.

I wrote 'The Facebook Era' because I felt like it needed to be written, and I was one of the people who might be qualified to do so. Specifically, my background is that I developed the first business application on Facebook.

Many companies talk about customer success, but how many actually put the customer first above all else, always?