But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

Emotional intelligence begins to develop in the earliest years. All the small exchanges children have with their parents, teachers, and with each other carry emotional messages.

Buying phosphate-free soap allows you to say, 'My detergent doesn't have the harsh chemicals others do.' The question is, how are you washing with it? The very worst thing for the Earth about detergent is that we heat water to use it.

When I had my first voice lesson I was 15 years old. And I had a really good teacher. This is what made all the difference. A good teacher will teach you the technique, but also how to listen to your voice.

On 'Transparent,' I work closely with LGBTQ and gender-nonconforming people who are now my close friends - truth be told, we're all more like family.

I love decompressing with friends. Sometimes when a tour is long, I'll fly friends over for the last part of the tour. I love to bring family with me, and spending time with them and my family is really the way to decompress.

I'm like a really goofy home ec teacher.