But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

Emotional intelligence begins to develop in the earliest years. All the small exchanges children have with their parents, teachers, and with each other carry emotional messages.

Buying phosphate-free soap allows you to say, 'My detergent doesn't have the harsh chemicals others do.' The question is, how are you washing with it? The very worst thing for the Earth about detergent is that we heat water to use it.

Ultimately, it's possible that social media platforms will be designed as templates that the users themselves customize in terms of the best way to express their community and experience of life, and brands will have to simply follow suit.

I don't blame people or 'pop stars' or whatever for being so quiet, but you can't take it too seriously, especially on social media. It's a very hard thing to be yourself, especially when people are watching, so I don't blame them for being a bit reserved.

We can grow crops less expensively because molecular manufacturing technology is inherently low cost.

So much of the world is digital.