In addition to their 'do no evil' motto, Googlers have always been guided by another, much less explicit philosophy: 'computational arrogance.'

Diplomacy is, perhaps, one element of the U.S. government that should not be subject to the demands of 'open government'; whenever it works, it is usually because it is done behind closed doors. But this may be increasingly hard to achieve in the age of Twittering bureaucrats.

Contrary to the utopian rhetoric of social media enthusiasts, the Internet often makes the jump from deliberation to participation even more difficult, thwarting collective action under the heavy pressure of never-ending internal debate.

There is this group of people who love innovation. Those people want to innovate, and they think the Internet is a wonderful tool for innovation, which is true. But you also have to remember that much of that innovation is constrained within the realities of the foreign policy.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

The challenge for America is: can we become a multicultural, multiracial democracy? It would be historic. It would be America's greatest contribution to human civilization.

There is nothing the government has not done to me. There isn't any pain I haven't known.

In 1970, there was a single telephone company in the United States called AT&T, and its technology was called circuit switching, and that was all any telecom engineer worried about.