Businesses have come and gone at Homeboy Industries. We have had starts and stops, but anything worth doing is worth failing at. We started Homeboy Plumbing. That didn't go so well. Who knew? People didn't want gang members in their homes. I just didn't see that coming.

I know now that gang warfare is not the Middle East or Northern Ireland. There is violence in gang violence, but there is no conflict. It is not 'about something.' It is the language of the despondent and traumatized.

My job isn't to fix or rescue or to save. It's to accompany, see people, listen to them.

We are among the handful of countries that has difficulty distinguishing juveniles from adults where crime is concerned. We are convinced that if a child commits an adult crime, that kid is magically transformed into an adult. Consequently, we try juveniles as adults.

You can't run a government from one single person. What instead matters is that leadership be about gathering around extraordinary individuals and getting the best out of them.

Lyndon Johnson, as majority leader of the United States Senate, he made the Senate work.

Many businesses in an investment bank, not only at UBS, are structurally a loss leader, so they don't pay for the cost of capital.

The art of leadership is not to spend your time measuring, evaluating. It's all about selecting the person. And if you believe you selected the right person, then you give that person the freedom, the authority, the delegation to innovate and to lead with some very simple measure.