Myself, I have a philosophy degree and a fake computer-science degree. I say fake because I really didn't learn anything.

I think there are a lot of hurdles between a normal consumer brand figuring out their mobile strategy - let alone their chat app strategy - and programming a Facebook Messenger chatbot.

I read a lot of books. I read because it inspires me and shows me paths that I could never imagine. Sometimes those paths are horrible and sad, and sometimes they are hopeful and amazing. Not always are they paths to the future, and sometimes the paths are actually about the past but make sense when applied to the future. Books are amazing.

The digital team who were running Twitter, they weren't just going to put out a tweet for fun. They're going to try and figure out how do we measure the impact. Then they'd tweet it, and if it worked, great.

I printed a list of Irish names from the Internet and my husband, Dave, saw Finley on the list. I really liked it but didn't want to scare Dave off with my enthusiasm. So I used a little reverse psychology and let him think it was his idea.

As all of our lives become digital, the logic of encryption is all of our lives will be covered by strong encryption, and therefore all of our lives - including the lives of criminals and terrorists and spies - will be in a place that is utterly unavailable to court-ordered process. And that, I think, to a democracy should be very, very concerning.

Police departments no longer have to pay overtime or divert resources from other projects to find out where an individual goes - all they have to do is place a tracking device on someone's car or ask a cell phone company for that individual's location history and the technology does the work for them.

You can have an Internet presence, but it doesn't mean anyone has any idea who you are or what you look like. Which is great.