What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'
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"What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'" — Herb Kelleher
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What's important is that a customer should get off the airplane feeling, 'I didn't just get fr…
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What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.' — Herb Kelleher
About Herb Kelleher
Herb Kelleher was a Businessman from United States (1931–2019).
Frequently Asked Questions
Who said "What's important is that a customer should get off the airplane feeling, 'I did…"?
This quote is attributed to Herb Kelleher, a Businessman from United States.
When did Herb Kelleher live?
Herb Kelleher lived from 1931 – 2019.