You should always look for opportunities to test innovations on a subset of users if you can.

It's near impossible to always be right when you're innovating. It's easy to get emotionally invested in it, but you need to monitor its impact like a hawk and react if you don't like what you see. And if/when you pull it back, you want to do that communication with transparency and humility.

I had a spectacular four years as OpenTable CEO and remain an active executive chairman. I think, for me, some of the interesting observations there are, you know, global is important, mobile is extremely important. And then, network businesses are very attractive.

When we talk about the things at Airbnb that are challenging and that they are going to have to overcome, the parallels with eBay are across the board. It's community management. It's making sure the marketplace is in balance - the right amount of buyers and sellers.

Sunday is a likely day to write a poem. Because poetry is a piece of language flying around: you'll find notebooks, something on your phone. It's about finding them and getting them off that crumpled piece of paper and onto my computer.

I had seen a lot of bullying on social media. If this is happening to me, who only a few people are paying attention to, what happens to somebody who is on a bigger scale?

The Internet eco-system should be such that users should not pay for Internet connection, content, or anything that is basic.

Readers probably haven't heard much about it yet, but they will. Quantum technology turns ordinary reality upside down.