If I'm really telling someone what's coming ahead of them, then I'm going to say it, and I'm going to own those words.

My theory on an existing crisis is that you have to be very strategic about each case's unique elements. If a crisis involves a legal component, you need a communication strategy that complements the company's legal objective. A strategy for a plea deal is different than a case going to trial.

Most of the time, you think the problem is not as big as it is - because it says something negative about you or your company or your leadership. Face the reality: The facts are not as you want them to be.

At the end of the day, I play to win, and otherwise, I wouldn't be good at my job.

The Internet of Things tell us that a lot of computer-enabled appliances and devices are going to become part of this system, too: appliances that you use around the house, that you use in your office, that you carry around with yourself or in the car. That's the Internet of Things that's coming.

People get so trapped by their technology now. Real life is so much better. I love talking with my mother and father. We really enjoy staying in and making a meal together. I'm very close with all four of my older sisters as well.

I'm not an early adopter of technology unless I consider it absolutely indispensable.

I like social media, as it cuts out the middleman. You can be yourself, you can't be misquoted, and it's also useful for me to get information about my theatre shows across to people.