Usually, you can figure out where a person's mistakes came from if you ask them the genesis of their thought process: 'Why did you do it this way?' As opposed to telling them they did it the wrong way. Understanding their thought process will ultimately help you be able to communicate with them and navigate around them.

I have trouble falling asleep. I have trouble shutting my mind off.

I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.

People are the core of every business. Businesses are based on relationships, and relationships are based on people. I would go to an average restaurant run by amazing people over an outstanding restaurant run by awful people.

To many in the global community, American business - especially our financial institutions - are seen as a bunch of thieves, and as the saying goes, 'There's no honor among thieves.'

Derivatives are financial weapons of mass destruction.

I don't come from a lot of money and wasn't going to get an academic scholarship, so the only way to afford an education was to allow the military to supplement it.

From the beginning of time, we've had financial crises. People always blame the banks and for good reason. When you look for the root causes, they're almost always failed government policies.