Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.

More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.

My parents always kept my brothers and I in sports to keep us out of trouble.

Occasionally, when I come off during a game, I get a little bit angry. But it's only because I want to play in every game and every minute to help my team-mates.

The secret is to work less as individuals and more as a team. As a coach, I play not my eleven best, but my best eleven.

Me personally, I can take getting beat, if it's about basketball. But when it gets to the point where you're being personal, and being disrespectful as a man to another man, that's when I have a problem.