You have got to get the strategy right; you have to get the operations right - lined up from R&D out to the field.

Executives need ample flexibility to respond to the market. That means both reducing costs and increasing innovation.

There's a powerful tendency to overcomplicate the whole notion of leadership.

My objective with strategy is to be very repetitive, to be somewhat boring, to allow people to coalesce behind a common direction.

We don't have a lot of technology people in Congress, so one of the basic things is to help people be educated on how technology works: what's there, where is it headed, what some of the challenges and opportunities are.

Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.

The Internet wasn't useful until some basic infrastructure was built.

When you become a 'public person,' I find it very difficult to keep following social media. It is too harsh, too violent. I only read newspapers online.