In a period of economic downturn, the overwhelming instinct is to pare back, cut costs, and lay off. If you do that, do so with your strategy in mind. The worst mistake is to cut across the board. Instead, reconnect and recommit to a clear strategy that will distinguish yourself from others.

So companies have to be very schizophrenic. On one hand, they have to maintain continuity of strategy. But they also have to be good at continuously improving.

There's a fundamental distinction between strategy and operational effectiveness.

The best CEOs I know are teachers, and at the core of what they teach is strategy.

People see technology as something that will ruin society and culture, but I've always embraced technology.

Companies have greater responsibility to their team members and to the world these days. We're the ones with the power. Large employers are the ones that can move the needle on issues.

Augmented reality, and even just the iPad-touch-screen technology, it was, you know, it still is extremely underused by entertainment.

Leaders understand the ultimate power of relationships.