Somewhere in the mix, we forgot the very critical people who deliver the service.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

We know that children living in a household with someone in work do better in school, have better educational attainment, and are more likely to have a job later in life than children growing up in a home where no one works.

I was the youngest child. I got to be myself and ask stupid questions because I was the youngest. It is so important to listen to the questions children have and reward them for the wondrous questions they ask.

We all have our own purpose in life and I feel very strongly that I have a bigger purpose than giving to just my immediate family and friends.

I'd been a housewife and mother to our son Thomas Jefferson, and I was looking for a new career. So when my agent called and said a producer named Paul Elliott from E&B productions, the biggest panto company in the country at the time, wanted to meet me I agreed.