Somewhere in the mix, we forgot the very critical people who deliver the service.

It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.

If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.

We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.

You balance sport and business by having a sustainable model for a club and by winning. Because winning makes people feel better.

The single most important thing that sports fans want is competition building to a meaningful championship.

Certainly, our work has identified CTE in many professional football players, but we're also seeing it in a very high percentage of college players.

Beckham is unusual. He was desperate to be a footballer. His mind was made up when he was nine or ten. Many kids think that it's beyond them. But you can't succeed without practising at any sport.