Obviously there are positives to working in the epicenter of innovation. But there are also disadvantages. There is a groupthink mentality that goes on. Being based outside of Silicon Valley, you're not as subject to it.

I started my career at General Electric in a small office under a guy named Greg Liemandt, and his direct boss was Jack Welch. I would say those two have had the most profound impact on my career.

Risk and failure is a part of our equation, and if you are seeing too little failure, you are actually probably not taking enough risks.

I had learnt from my years of being in the services business, like networking and closely watching the early days of the Internet, that scale leads to many possibilities.