I sometimes think less is more. If you cut yourself in too many places, it is hard to execute.

You're going to find England, unfortunately, is a place where you get a lot of jealous, envious, you know, negative people. That's how it is.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

I think I've got a good feel. A feel for... being able to walk with different people. Or for being able to look at people and think, 'Yeah, I might know what they want to wear.'