Our managers need to have a strong integration of managerial skills and technical understanding. One cannot substitute for the other.

To have strongly integrated managers who have a deep understanding of technology is a rare and difficult combination to build. You have to invest a lot in selecting and training these people.

You have got the right strategy, the right geography; you have got the right customers. You need to prioritise them better; we need to grow them better, mind them better. We need to give more value to them, and we need to execute a lot of areas in the organisation where we are not executing.

You need a commitment which is long term and a commitment to leadership, because that's the only way you build excellence.

I was always a mean and lean athlete - not tall - not large.

Ultimately, I’ve just got to keep playing football and try to do it the best I can and try to continue to be a high-level quarterback, and if I do that, trust that in the long run things will work out."

One of the greatest joys of tennis is having a nice volley and not really keeping score, not really looking at the lines, but just catching up with each other.

When I'm at home, I do get recognised more often, and I don't need to be in sports clothes to be recognised, which is different.