When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.

Leadership is a choice, not a position.

Stop setting goals. Goals are pure fantasy unless you have a specific plan to achieve them.

I've worked closely with presidents, especially with President Obama, and I realized that what good leaders do at the national level is no different than what we do at the local level.

Leadership is a way of thinking, a way of acting and, most importantly, a way of communicating.

It is very hard to be a female leader. While it is assumed that any man, no matter how tough, has a soft side... and female leader is assumed to be one-dimensional.

I never saw myself as an individual who had any particular leadership powers.