And then you take a look at Spaces, there is this great innovation that came out of nowhere. We have the number one blogging site in the world because of the innovation that's there.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have.

I think our leadership team is a highly accountable leadership team.

As writers, you spend so long trying to build your cred as a writer, and then everything comes together at the same time: your artist career happens when your songwriter career is, too.

We need to make sure that hardworking Americans have the workplace protections they need to get ahead in the 21st-century economy.

When the 'Guardian' is commissioning writers to write obituary pieces about you and your career... it doesn't get much nastier than that. And you've just got to go, 'It doesn't actually matter.'

I will end my career with Roma.