At some point, a group of people working towards similar goals will exhibit a distribution of performance.

People love to play expectations games, and that is always bad for collaboration internal to a team, with your manager, or externally with customers.

I like a good cliche because it reminds you that much of management practice boils down to things you need to do but often forget or fail to do often enough.

Management, at every level, is about the effort to frame challenges, define end states, and allocate resources to navigate between them.

Back, you know, a few generations ago, people didn't have a way to share information and express their opinions efficiently to a lot of people. But now they do. Right now, with social networks and other tools on the Internet, all of these 500 million people have a way to say what they're thinking and have their voice be heard.

Technology is a tool that has allowed us to swipe around like an angry toddler.

I mean you can learn how to build a bullet or build a gun or build a bomb on the Internet.

I look at the way that my kids interact with technology, and it becomes a mirror to the ways in which I myself interact with technology. I can see the ways in which that addiction and compulsion starts to settle in on them, and it's much more unnerving to see it in them than it is to experience it myself.