I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win-win situation.

Resume: a written exaggeration of only the good things a person has done in the past, as well as a wish list of the qualities a person would like to have.

Enthusiasm is not the same as just being excited. One gets excited about going on a roller coaster. One becomes enthusiastic about creating and building a roller coaster.

The best way to lose a job is just not to care. When you do not care, it shows in everything you do.

The business manager was doing fine back in his office while they were out on the line, hungry. And, so they started to see a lot of that and there was, that maybe the leadership had its own cause. More so than the miners, you know, it was like a power struggle.

As a white woman with a privileged education, I'm keenly aware that I founded an organization that can only realize its goal if it enlists many more leaders who share the backgrounds of the students and families we work with.

We hire military veterans because they make great employees. They bring proven technical and leadership skills. They understand teamwork, and they're adaptable. Bottom line, hiring veterans is good for business.

If we're going to change leadership, we need to do it in a very systematic and organized way.