Even a small reduction in errors and rework can have a significant impact.

No matter how senior you get in an organization, no matter how well you're perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.

I demand pretty aggressive goal setting and a commitment to measured progress towards those goals because I don't like surprises. I don't even like good surprises.

I was raised to believe that New England is the best place on the planet.

If there is no hell, a good many preachers are obtaining money under false pretenses.

Physical money, whether it's checks or cash or credit card, are digitizing in front of us.

I studied economics and thought I wanted to play with the stock market - my dad was a financial adviser - and I was going to go down that path. I was an intern at Smith Barney.

I think it's fantastic that players can decide to go to China and earn more money.