There are three kinds of yeses. There's commitment, confirmation, and counterfeit. People are most used to giving the counterfeit yes because they've been trapped by the confirmation yes so many times. So the way you master no is understanding what really happens when somebody says 'no.' When yes is commitment, no is protection.

Successful negotiation is not about getting to 'yes'; it's about mastering 'no' and understanding what the path to an agreement is.

Every job that you take, the term that you should always include is, 'How can I be involved in the strategic projects that are critical to the future of the company?' You ask that question. It's a great 'how' question.

How you use your voice is really important, and it's really driven by context more than anything else, and your tone of voice will immediately begin to impact somebody's mood and immediately how their brain functions.

I'm a lyric soprano. I can try to step outside that and do different kind of singing, but it's not something I can sustain over the long haul, and what is good for your voice is good for your career.

When it comes to my racing career I'm very driven and very selfish. People who are around me at races will know that I'm a different person here than in my personal life. I completely blank people at races. I need to be focused. I'm rude.

I will do 'Dancing with the Stars' when my career dips.

I hope the cooks who are working for me now are getting that kind of experience so they can use what they're learning now as a foundation for a great career.